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Tag: Servicescape

  • Customer experience in action

An American Diner themed event

  • by drtimmyhall
  • Posted on November 19, 2018November 19, 2018

One of the key components of providing a customer experience is working to a theme…

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  • Zoological Experiences

Customer journey through the Australian Finches exhibit

  • by drtimmyhall
  • Posted on August 23, 2016

Recently I found myself at the Australian Finches exhibit at Taronga Zoo, Sydney, Australia and…

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  • Customer experience in action

Adding experience to an office foyer

  • by drtimmyhall
  • Posted on August 22, 2016

I recently blogged about the Adolffsson and Partners Stockholm office which offers a new take on providing…

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  • Customer experience in action

Enhancing the experience of going to work

  • by drtimmyhall
  • Posted on June 28, 2016

Often discussions of customer experience are associated with engaging guests who are external to our businesses. But what about if some of the same principles were applied to an office environment!

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  • Customer experience in action

SubliMotion – a dining experience and gastronomic show

  • by drtimmyhall
  • Posted on June 22, 2016March 6, 2018

  What if restaurant was able to transport you to anywhere in the world or…

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  • Customer experience in action

Eye tracking to better understand the experience

  • by drtimmyhall
  • Posted on June 22, 2016

investigations into eye tracking and how this impacts the customer experience

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  • Customer experience in action

A cool pool experience

  • by drtimmyhall
  • Posted on June 20, 2016June 20, 2016

So, how do you enhance the guest experience of a pool whilst also allowing guests to actively become part of a movable art work. For the answer check out this Pool when it is filled up with ping pong balls which become a projector screen.

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  • @drtimmyhall

Drtimmyhall talking servicescapes

  • by drtimmyhall
  • Posted on June 1, 2016June 1, 2016

As education moves to an online environment the skill set of academics is changing, as…

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  • Customer experience in action

Tapas Kitchen Caravelle Ho Chi Minh City

  • by drtimmyhall
  • Posted on November 27, 2015May 31, 2016

Recently the Caravelle Hotel has undergone extensive ground floor renovations as the star of a…

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  • Customer experience in action

Ru Nam bistro – an amazing concept

  • by drtimmyhall
  • Posted on November 27, 2015May 31, 2016

We were privileged to again visit the RuNam Bistro as part of our tour of…

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Milestone for Vietnam Study tour

“Cecil – my 2019 tour in pictures”

The impact of hotel facilities have on tourist activities

A visit to Danang FC

Train Street Hanoi – Part II

Train Street Hanoi – Part I

#VietnamAFL with Danang university of Sport

8,000 Dong investment in Hoi An

Three hours. Two wheels. One mission – get lost in the backstreets of Hoi An

What is a Bartist?

The realities of local tourism

Cultural exchange with the University of Economics HCMC

Who needs supermarkets in Ho Chi Minh City

Ho Chi Minh City

Noir dining in the dark experience

Vietnamese Basketball

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