An interesting question and the answer is Richie Fawcett who is a celebrated English bartender…
Tag: experience in action
In doing some research for this years trip to Vietnam I asked some of my contacts about some interesting hospitality venues to visit and a few people suggested visiting Noir. The thing that makes Noir unique is that it is a dining in the dark experience.
One of the key components of providing a customer experience is working to a theme…
In creating customer experiences into the future it will be essential that organisations embrace technology. The public is becoming more technologically able and as such can interact with products and services like never before and is providing new and unique opportunities to educate customers.
Recently I found myself at the Australian Finches exhibit at Taronga Zoo, Sydney, Australia and…
I recently blogged about the Adolffsson and Partners Stockholm office which offers a new take on providing…
One of the challenges for zoos and other organisations which use animals as attraction is…
Often discussions of customer experience are associated with engaging guests who are external to our businesses. But what about if some of the same principles were applied to an office environment!
What if restaurant was able to transport you to anywhere in the world or…
investigations into eye tracking and how this impacts the customer experience
