Often we become accustomed to heading down to the supermarket to meet all of our…
Category: Customer experience in action
In doing some research for this years trip to Vietnam I asked some of my contacts about some interesting hospitality venues to visit and a few people suggested visiting Noir. The thing that makes Noir unique is that it is a dining in the dark experience.
One of the activities we undertake on the study tour is to attend a sporing…
Today begins the 2019 study tour to Vietnam and this time I am accompanied by 10 students from the School of Business across the disciplines of Hospitality, Sport and Tourism.
One of the key components of providing a customer experience is working to a theme…
In creating customer experiences into the future it will be essential that organisations embrace technology. The public is becoming more technologically able and as such can interact with products and services like never before and is providing new and unique opportunities to educate customers.
I asked the question whether an opportunity has been missed with the new Western Sydney Stadium in that there has been too much focus on the features of the stadium and fan experience and not enough consideration of creating an entertainment precinct based around the stadium.
As part of showing students hospitality in an international setting we are fortunate enough to…
Having an interesting beer and homebrewing, I have been curious about the emergence of the…
Customer experiences with dr timmy hall 