Today I had the pleasure of presenting the results of a research project in which…
Great to be hosted by the University of South Australia today and participate in the…
Not being a great coffee drinker I have often ordered a hot chocolate as my…
It was great to be part of panel presentation at the Higher Education Research and…
In terms of engaging fans in an experience it is hard to go past “kick…
In attempting to meet the needs of customers we often discuss the idea of mass…
When you look at Pine and Gilmore’s exploration of customer experience that talk of the…
When looking at experiences some organisations make the mistake of thinking that the experience starts…
Have a look at the following clip of chef Shannon Bennett on the Masterchef Australia…
Last year as part of an outbound mobility experience to Vietnam I presented Phil John…
Customer experiences with dr timmy hall 