Teaching Experience

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Welcome to Managing Service and Experience…

In 1999 Pine and Gilmore coined the phrase the ‘Experience Economy’ and published their text “The Experience Economy: Work is theatre and every business is a stage”.  Using these principles as a basis I am involved with the teaching of a university unit titled Managing Service and Experience.

The Managing Service and Experience blogallows you to view the teaching resources we provide which supports delivery of this unit.

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