Ever wanted stay in a castle but didn’t know where to get the keys from? Look no further, Airbnb will get them for you.
Airbnb describe themselves as a “community marketplace for people to list, discover, and book unique accommodation around the world” that “connects people to unique travel experiences, at any price point, in more than 34,000 cities and 190 countries”.
This is a great example of how people are increasingly wanting to have experiences, but are also increasingly relying on others to arrange them on their behalf….
Customer experiences with dr timmy hall 