Welcome to Managing Service and Experience…
In 1999 Pine and Gilmore coined the phrase the ‘Experience Economy’ and published their text “The Experience Economy: Work is theatre and every business is a stage”. Using these principles as a basis I am involved with the teaching of a university unit titled Managing Service and Experience.
The ‘Managing Service and Experience blog‘ allows you to view the teaching resources we provide which supports delivery of this unit.
Customer experiences with dr timmy hall 